Privacy Policy

 Flowsnakes Sp. z o.o. (“Company” or “We”) acknowledges and prioritizes the privacy of individuals and is dedicated to ensuring its protection in accordance with legal standards as articulated in this policy.

This policy delineates the types of information that may be collected from individuals, or which they may provide, when utilizing the website flowsnakes.com (referred to as our “Website”), as well as our procedures for the collection, utilization, maintenance, protection, and disclosure of such information.

This policy governs the information collected in the following circumstances:

• On this Website.
• Through email, text, and other electronic communications between users and this Website.
• Via mobile and desktop applications downloaded from this Website, which facilitate dedicated, non-browser-based interaction between users and this Website.
• During interactions with our advertising and applications on third-party websites and services, in cases where such applications or advertising contain links to this policy.

This policy EXCLUDES information collected under the following circumstances:

• Offline or on any other Company applications or websites, including those accessed via this Website.
• Information provided to, or collected by, any third party.

Our websites and applications, as well as those operated by third parties, may have their own privacy policies, which we advise users to review before disclosing any information on or through them.

Users are urged to carefully peruse this policy to gain an understanding of our principles and procedures regarding their information and how it will be handled. Should users disagree with our policies and practices, they are advised not to use our Website. By accessing or using this Website, users affirm their acceptance of this privacy policy. This policy may be subject to occasional changes (refer to "Changes to our Privacy Policy"). Continued usage of this Website subsequent to such modifications will be deemed as acceptance of the alterations, hence users are encouraged to periodically review the policy for updates.

 Our Website is intended for individuals aged 13 and above. Individuals under the age of 13 are not permitted to provide any personal information on the Website. We do not knowingly collect personal information from individuals under 13 years of age. If you are under 13, please refrain from using the Website, providing any information through its features, making purchases, engaging in interactive or public comment features, or disclosing personal information such as your name, address, telephone number, email address, or any screen name or username. Should we become aware of any personal information collected from a child under 13 without verified parental consent, we will promptly delete such information. If you suspect that we may have collected information from or about a child under 13, please contact us at privacy@flowsnakes.com." 

We gather information from users of our Website, encompassing:

• Identifying information, such as name, postal address, email address, telephone number, record number, or credit card details ('personal information');
• Non-identifying information related to you individually;
• Details concerning your internet connection, the devices you utilize to access our Website, and usage patterns.

We collect this data:

• Directly from you when you voluntarily provide it;
• Automatically as you navigate through the Website. Automatically collected data may include usage patterns, IP addresses, and information obtained through technologies like cookies, web beacons, and other tracking mechanisms;
• From third parties, such as our business partners.

The data we collect via our Website may comprise:

• Information furnished through filling out forms on our Website. This encompasses details provided during registration, subscription to services, content posting, or request for additional services. Additionally, we may solicit information when participating in contests or promotions sponsored by us, and when reporting Website-related issues.
• Copies and records of your correspondence (including email addresses) if you reach out to us.
• Your responses to surveys conducted for research purposes.
• Specifics of transactions conducted through our Website and necessary for order fulfillment. Financial information may be required before placing an order.
• Your search queries performed on the Website.
• You may opt to provide information intended for publication or display ('Posted') in public areas of the Website, or transmitted to other users or third parties ('User Contributions'). Please note that sharing User Contributions entails inherent risks, as no security measures are entirely foolproof. We are unable to oversee the actions of other Website users with whom you may share your User Contributions. Consequently, we cannot guarantee that your User Contributions will remain inaccessible to unauthorized individuals.

 As you navigate and engage with our Website, certain information about your device, browsing activities, and usage patterns may be automatically collected, including:

• Details of your visits to our Website, encompassing traffic data, location data, logs, communication data, and the resources accessed and utilized on the Website.
• Information regarding your computer and internet connection, such as your IP address, operating system, and browser type.

The automatically collected information may include personal data, or it may be retained or linked with personal data obtained through other means or from third parties. This aids us in enhancing our Website and providing a more tailored and improved service, enabling us to:

• Estimate audience size and analyze usage patterns.
• Store preferences to customize the Website according to individual interests.
• Expedite search processes.
• Recognize returning visitors.

The technologies utilized for automatic information collection may include:

• Cookies (or browser cookies): Small files placed on your computer's hard drive. You have the option to refuse browser cookies by adjusting your browser settings, but doing so may limit access to certain parts of our Website. Unless your browser settings have been adjusted to reject cookies, our system will issue cookies when you visit our Website.
• Flash Cookies: Some features of our Website may employ local stored objects (or Flash cookies) to gather and store preference and navigation information. Flash cookies are managed separately from browser cookies. For guidance on managing your privacy and security settings for Flash cookies, please refer to "Choices about How We Use and Disclose Your Information."
• Web Beacons: Small electronic files, such as web beacons (also known as clear gifs, pixel tags, and single-pixel gifs), embedded in Website pages and emails. These enable us, for instance, to track user visits to pages or email openings, and to gather related website statistics (such as content popularity and system integrity verification).

The information we gather from you or that you furnish to us, including any personal data, is utilized in various ways, including but not limited to:

• Presenting our Website and its contents to you.
• Providing you with requested information, products, or services.
• Fulfilling any other purposes for which you have provided the information.
• Offering feedback on your utilization of our products and services.
• Sending notices pertaining to your account, such as expiration and renewal notifications.
• Fulfilling our contractual obligations and enforcing our rights under any agreements between you and us, including billing and collection purposes.
• Informing you about alterations to our Website or any products or services we offer.
• Allowing participation in interactive features on our Website.
• Enhancing customer service.
• Personalizing your browsing experience.
• Administering contests, promotions, or surveys.
• Utilizing the information in ways described at the time of collection.
• Pursuing other purposes with your explicit consent.

We showcase testimonials from satisfied customers on our Website and in printed advertisements. With your consent, we may incorporate your testimonial and your name. Should you wish to update or remove your testimonial, you can reach out to us at privacy@flowsnakes.com.

Furthermore, we may employ your information to apprise you about our own and third-party goods and services that might be of interest to you.

We may divulge aggregated data concerning our user base, as well as information that does not identify individuals. Additionally, we may disclose personal data collected from you or provided by you:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties engaged in supporting our business operations, who are contractually obligated to maintain the confidentiality of personal data and to utilize it solely for the purposes for which it was disclosed to them.
• To a purchaser or successor entity in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of all or a portion of the Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings, wherein personal information held by the Company about users of our Website is included among the transferred assets.
• For any other purposes revealed by us at the time of data collection.
• With your explicit consent.
• To comply with any court order, legal obligation, or governmental or regulatory request.
• To enforce our Terms of Service and other agreements, including for billing and collection purposes.
• If deemed necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This may involve sharing information with other entities and organizations for fraud prevention and credit risk mitigation purposes.

We aim to offer you options concerning the personal information you share with us. To this end, we have established mechanisms to grant you control over your information in the following areas:

1. Tracking Technologies and Advertising: You have the ability to configure your browser settings to reject some or all browser cookies, or to receive alerts when cookies are being transmitted. For guidance on managing your Flash cookie settings, please visit Adobe's Flash player settings page. Please note that disabling or refusing cookies may result in certain parts of the site becoming inaccessible or functioning improperly.
2. Promotional Offers from the Company: Should you prefer not to have your contact details utilized by the Company for the promotion of our own or third-party products or services, you can opt-out by adjusting your user preferences in your account profile on the Website, or by sending a request via email to privacy@flowsnakes.com. If you have received a promotional email from us, you may also reply to the email and request to be excluded from future distributions. Please note that this opt-out does not apply to information provided to the Company as part of product purchases, warranty registrations, product service experiences, or other transactions.
3. Third-Party Advertising: We do not have control over third parties' collection or use of your information for interest-based advertising purposes. However, these third parties may offer methods for you to opt out of having your information collected or used in this manner. You can opt out of receiving targeted advertisements from members of the Network Advertising Initiative (“NAI”) by visiting the NAI's website.

 You can reach out to us via email at privacy@flowsnakes.com to request access to, correct, or delete any personal information you have provided to us. Please note that we are unable to delete your personal information without also deleting your user account. Additionally, we may not be able to accommodate requests to modify information if we believe such changes would violate any laws or legal requirements, or result in inaccuracies.

In the event that you delete your User Contributions from the Website, it's possible that copies of your contributions may still be accessible in cached or archived pages, or may have been replicated or stored by other Website users. The appropriate access and utilization of information provided on the Website, including User Contributions, are governed by our Terms of Service.

 
Under California Civil Code Section § 1798.83, California residents who are users of our Website have the right to request specific information about our disclosure of their personal information to third parties for direct marketing purposes. To initiate such a request, kindly email us at privacy@flowsnakes.com. 

EU individuals possess the following rights (when acting as a processor, individuals must exercise these rights with the data controller):

• Access, Rectification, Portability, and Deletion: You have the right to access your personal information held by us. To do so, please send an email to privacy@flowsnakes.com. Additionally, you may have the right to request that certain personal information be transferred to another provider where technically feasible, and under specific conditions, you may object to or restrict our use of certain personal information.
• Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw your consent without affecting the lawfulness of processing based on consent before its withdrawal.
• Objection to Processing: You have the right to object to processing (including profiling) based on legitimate interest grounds, where we rely upon legitimate interests to process personal information. If you object, we must cease that processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or we need to process the personal data for the establishment, exercise, or defense of legal claims. While we believe we can demonstrate such compelling legitimate grounds where we rely upon legitimate interest as a basis for processing, each case will be considered individually.
• Objection to Marketing: You have the right to object to our use of your personal information (including profiling) for direct marketing purposes, such as when we use your personal data to invite you to our promotional events.
• Right to Lodge a Complaint: You may lodge a complaint with a supervisory authority. Any requests concerning your rights should be directed to privacy@flowsnakes.com. Please note that certain services may not be available if you withdraw your consent, or otherwise delete or object to our processing of certain personal information. We will respond to your request in accordance with applicable law, and we will inform you if we do not intend to comply with your request.

We have implemented measures to secure your personal information against accidental loss and unauthorized access, use, alteration, and disclosure. All information you provide is stored on secure servers protected by firewalls. Payment transactions are encrypted using SSL technology and processed through our payment gateway provider's database, accessible only to authorized individuals with special access rights, who are contractually obligated to use the information solely for that purpose and to maintain its confidentiality. Your private financial information is not stored on our servers after a transaction.

Your information's safety and security also depend on you. For parts of our Website that require a password, which we have provided or you have selected, you are responsible for keeping this password confidential. Please do not share your password with anyone. Exercise caution when disclosing information in public areas of the Website, such as message boards, as any user of the Website can view the information you share in public areas.

Regrettably, transmitting information over the internet is not entirely secure. While we strive to protect your personal information, we cannot assure the security of information sent to our Website. Transmitting personal information is at your own risk, and we are not liable for any breach of privacy settings or security measures on the Website.

 If you reside in the European Economic Area ("EEA") or in Canada, the data collected from you may be transferred to, accessed in, and stored at a location outside the EEA and Canada, which may not offer data protection levels equivalent to those of your home jurisdiction. When the Company stores personal data outside the EEA, it will be stored in the United States. We will take measures to ensure that your personal data receives an adequate level of protection in the jurisdictions where it is processed. Additionally, it may be processed by personnel operating outside the EEA and Canada who work for us or for one of our service providers. These personnel may process, store, and provide support services for your information. By providing your personal information, you consent to this transfer, storage, or processing. We will ensure that your personal information is handled securely and in accordance with this privacy policy. 

Our policy dictates that any amendments to our privacy policy will be published on this page. Should there be substantial modifications in the way we handle our users' personal data, we will update the privacy policy here and provide a notification of the changes. The last revision date of the privacy policy is noted at the end of the page. It is your duty to maintain a current, active, and receivable email address with us and to regularly review our Website and this privacy policy for any updates.

For inquiries regarding this privacy policy and our privacy practices, please contact us by emailing privacy@flowsnakes.com, or use the following contact details: Chief Privacy Officer, Flowsnakes Sp. z o.o., Al. Powstania Warszawskiego 15, 31-539 Kraków, Poland.

If you are an EU resident and have further queries or complaints that we cannot resolve, please contact the Data Privacy Supervisory Authority in your country of residence:

Austria: Austrian Data Protection Authority

Germany: Federal Commissioner for Data Protection and Freedom of Information

Republic of Ireland: Irish Data Protection Commissioner

Netherlands: Dutch Data Protection Authority

United Kingdom: Information Commissioner’s Office

Last modified: 2022.04.20